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Privacy Policy

At Expert Stitch, we give utmost importance to the privacy of the information shared by our customers. We value the trust you place in us and endeavor to keep our security measures at the highest standards.

This Privacy Policy states the information that is collected, received and information related to the past use of the company's services and usage.

Note:

Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

This policy does not apply to the practices of companies that Expert Stitch does not own or control or to people, that Expert Stitch does not directly employ or manage. We do everything; we reasonably can, to protect the consumer’s rights of privacy on our systems and website. We do not remain liable for any unauthorized or unlawful disclosures of your personal and confidential information made by third parties, not subject to our control. For example: advertisers and websites that have links to our website.

Collection of Information:

You can browse through our website without sharing your personal information with us. In this case, we only record access data such as name of the internet service provider, the website you are visiting us from and the browser information. Personal data is only being recorded if you voluntarily register for it when creating a new customer account or when registering for a newsletter.

Information collected by Expert Stitch:

  • (A)Personal Information - Name, gender, marital status and date of birth.
  • (B)Contact Details - Postal address, email address and phone number
  • (C)Payment details - Your payment details such as credit card number, cardholder name, expiration date and CVV or other information as required for internet banking or other payment instruments is not held by Expert Stitch but is held by our Payment Gateway partner (PayU). Our payment gateway partner is "VeriSign Secured" and "PCI-Compliant" which ensure the highest standards of safety and security for your information.
  • (D)Payment and Account history - Details like previous orders, date of transactions, payment modes etc are recorded on our servers.
  • (E)Cookies: Our website stores information and the IP addresses of computers and uses Cookies. Cookies are small text files that contain the information and which are stored on the hard drive of the computer when the user visits this website. Cookies help us to improve the website and make navigation easier and personalized for you. Specifically, they allow us to:
  • To estimate usage numbers and patterns
  • To store information about your preferences and adjust the website accordingly
  • To simplify your search
  • To recognize you when you return to our website.
  • The user can prevent the use of cookies by setting the browser to not accept Cookies. However, if you do not accept cookies, you will not have access to features of our website and, it may lead to errors in some service functions.
  • (F)On-site information such as pages visited, traffic source, IP address, browser information, date and time of browsing.
  • (G)Third party sign in information shared on our website such as Facebook, Twitter, Pinterest and LinkedIn.
  • (H)Information through communication: All information shared through communication on email, messages or phone such as queries related to orders, products or complaints.
  • (I)Google Analytics advertising features: Various cookies will be used to identify the user base. A user can opt out of this feature through Ads Settings, Ad Settings for mobile apps, or through Google Analytics' currently available opt-outs for the web.

Note: Any information shared by you personally via reviews, comments, messages or testimonials etc. are not constituted as personal information and is not subject to protection under this Privacy Policy.

Use of your information:

We use the information that we collect from you for the following:

  • (1)Process and deliver your orders.
  • (2)Manage your Account.
  • (3)Administer the Website.
  • (4)Monitor customer online traffic patterns and site usage, which helps us to improve the design and usability of the site.
  • (5)Protect the security or integrity of our website and our business.
  • (6)Notify you about any enhancement to our services, such as recent updates to the Website, new services and special offers that may be of interest.

Protecting your Information:

Personal information is only collected for efficient business operations and to help us deliver and improve our services. We do not, for any reason whatsoever, sell your personal information to any third party or otherwise trade on it.

However, we may share your personal information under the following circumstances:

  • (a) We may provide the information to trusted partners who work on behalf of or with Expert Stitch under confidentiality agreements. These companies may use your personal information to help us communicate with you about offers from Expert Stitch and our marketing partners.
  • (b) Relevant personal data may be forwarded to the logistics company if this is necessary to deliver the goods. For the completion of payments we are forwarding payment data to our payment provider. Certain personal information may also be disclosed to service providers that analyze website use. All data sharing takes place through a highly secure data connection and the privacy of your personal information is protected in a manner that is consistent with this Policy. If you do not wish to disclose your personal information to our affiliated businesses, suppliers and service providers, you may not register at Expertstitch.
  • (c) We may disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims; We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law.
  • (d) We may transfer information about you if Expert Stitch is acquired by or merged with another company. In this event, we will notify you before, information about you is transferred and becomes subject to a different privacy policy.

Other Considerations:

Links to Other Sites - Our website links to other websites that may collect personally identifiable information about you. Expert Stitch is not responsible for the privacy practices or the content of those linked websites.

Opt-Out - We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. To remove your contact information from all our lists and newsletters, you can click on the “unsubscribe” option at the bottom of any of our emails sent to you.

Security - We take stringent security measures to protect the information under our control. Your account details are maintained in a secure server and we adhere to strict security guidelines to protect it against unauthorized access.

Disclosure to authorizing persons - If you use the website on behalf of another person or authorize another person to use the website on your behalf, we may provide your personal information to that authorizing person/organization. We have no control over the use of your personal information by the authorizing person/organization and that use is not subject to this Policy.

Your Consent:

By visiting this website you agree to be bound by the terms and conditions of this Privacy Policy.

By use of this website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Support:

If you have questions regarding collection, processing and usage of your personal data or you would like to get information about, make changes to, block or delete data, please email us on info@expertstitch.com